American Medical Response (AMR) Ambulance
American Medical Response (AMR) Ambulance Depends on SouthernLINC Wireless for Reliable Coverage
For the first responders at American Medical Response (AMR) Ambulance, exchanging information in real
time is one of the most critical components of day-to-day operations. No matter the location of the staff
or how severe the weather, communications between dispatch centers and first responders must be transmitted
quickly and effectively.
With first responders and support staff working around the clock, a miscommunication could lead to severe
consequences in life-or death situations.
When driving an ambulance, instant communication is most important. By using SouthernLINC
Wireless’ Push to Talk service, our first responders can quickly and accurately receive and distribute
critical information to or from individuals or groups of people instantly. Using Push to Talk on the
SouthernLINC Wireless network means not having to think about our reaction time, or whether the call
will go through.
Gil Torres
Facility Supervisor and Safety Coordinator
Throughout the company’s 15 years of operation, AMR Ambulance has acquired more than 200 companies,
which meant that as new companies came on board with AMR, personnel were using a mix of cell phones,
pagers and two-way radios from multiple carriers. It was in 1996 that AMR Ambulance realized they
needed a wireless network that could provide private and reliable communications on a single cellular
device. Once AMR Ambulance partnered with SouthernLINC Wireless, the company no longer needed to rely
on disparate communications systems and multiple mobile devices. AMR Ambulance transitioned its personnel
to SouthernLINC Wireless phones that enabled private, instant communications by using iDEN (Integrated
Digital Enhanced Network) technology from Motorola.
SouthernLINC Wireless provides employees with a cellular device that effectively combines cellular service,
paging, wireless Internet access, wireless data access and Push to Talk, making AMR’s switch from many
different devices to one unified device and a single communications network a much simpler task.
The paramedics and emergency medical responders at AMR Ambulance use SouthernLINC Wireless’ specialized
line of rugged cellular handsets with Push to Talk to communicate with each other—instantly and effectively.
The ruggedized phones are designed to meet military specifications for shock, vibration, blowing rain
and salt fog resistance.
The SouthernLINC Wireless network was built to function in remote, rural areas often underserved by many
of the national wireless carriers. For AMR Ambulance, this was one of the primary benefits, considering
it needs a dependable means of communication in both metro and rural areas of southwest Alabama. Also of
interest to AMR Ambulance was SouthernLINC Wireless’ commitment to providing a reliable solution.
The company built in redundancies and extra security features to ensure users have reliable communications
in the field even under the worst weather conditions.
Torres pointed to three areas where AMR Ambulance relies heavily on the SouthernLINC Wireless network:
- Instant communication: : “By using Push to Talk, our first responders are able
to communicate quickly and easily to groups of people or individuals.”
- Reliability: : “Because our operations are spread throughout Mobile, Ala. and
the surrounding counties, we respond to emergencies in rural and metropolitan areas, which means
our phone service must be reliable no matter where we travel. We know that with SouthernLINC Wireless,
reliability is never a problem. We also transmit sensitive information over the wireless network,
and we’re at ease knowing that the network was built with extra security features.”
- Dependable phones and network: “We need a durable phone and wireless network
to do our everyday jobs well. When we use SouthernLINC Wireless, we know that no matter what the
problem at hand, large or small, we will receive dependable coverage.”
I can honestly say that there is nothing I would ever change about SouthernLINC Wireless’ service.
Gil Torres
Need a Wireless Solution for Your Business?
If you'd like specific information on how SouthernLINC Wireless can benefit your company, contact us in one of these convenient ways:
Several factors may affect or interfere with the service availability and quality as described above such as, but not limited to, network changes, traffic volume, service outages, weather and your equipment.
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