If you can't find what you are looking for here, please feel free to call our Customer Service department at 1-800-818-LINC (5462).
What services are available nationwide?
SouthernLINC Wireless now offers Push To Talk (PTT) 2-way radio, cellular, text messaging, picture messaging and data services in more than 540 cities across the U.S. through an agreement with our roaming partner, which expires 3/31/13.
What is nationwide PTT?
Nationwide PTT allows a PTT private call between two SouthernLINC Wireless subscribers to be made to or from anywhere in our Nationwide Service Area. This is a new service that is only available to our commercial customers on all So Easy service plans, FamilyLINC, Demo plans and the Affiliate plan. It is not available on any of our older commercial plans. PTT calling outside of the SouthernLINC Wireless Regional Service Area is subject to a roaming partner agreement which expires 3/31/13.
What is nationwide Data?
Nationwide Data allows you to use data services on your handset from anywhere within our Nationwide Service area. Nationwide Data service requires both Nationwide PTT and Unlimited Data Access service to be enabled. Nationwide Data service is particularly useful with BlackBerry and Android devices. Data access outside of the SouthernLINC Wireless Regional Service Area is subject to a roaming partner agreement which expires 3/31/13.
How do I get nationwide services?
Customers who wish to travel outside the Regional Service Area and use PTT and other services must switch to one of the nationwide So Easy plans. All customers on existing post-paid service plans who travel within our Regional Service Area can reach SouthernLINC Wireless customers roaming outside of our Regional Service Area if the roaming customers have a So Easy service plan. Services outside of the SouthernLINC Wireless Regional Service Area are subject to a roaming partner agreement which expires 3/31/13.
Can I move from my current service plan to a So Easy plan?
Yes. However, a minimum 1 year contract extension is required to move from an older plan to the So Easy plan. No change fee is required. Older text and data usage packages and some features may not be supported on the new plans. For instance, text or data packages that provide less than unlimited usage cannot be moved to the new plans (such as the 450 message text package or the 1MB Java Data package). Basic Voice Mail is not supported on the new plans.
Are there any limitations?
In order to use all services throughout our Nationwide Service Area, customers must have a So Easy service plan. Push To Talk, cellular and data services are available in cities where cellular roaming is available. Services outside of the SouthernLINC Wireless Regional Service Area are subject to a roaming partner agreement which expires 3/31/13.
Do I need to do anything with my phone?
No special settings must be changed on your cell phone. It is recommended that you power cycle your phone (turn it off and back on) before you leave the Regional Calling Area to ensure that your services follow you when you enter the Nationwide Service Area. Services outside of the SouthernLINC Wireless Regional Service Area are subject to a roaming partner agreement which expires 3/31/13.
Who do I call for assistance outside of my Regional Service Area?
When traveling outside of the SouthernLINC Wireless Regional Service Area, call