SouthernLINC Wireless' ("we" or "our") Statement of Internet Practices addresses our efforts to preserve the principles of open Internet access for customers subscribing to plans with Internet access on SouthernLINC Wireless Internet-equipped phones ("Unit(s)") through either our regional Motorola Integrated Digital Enhanced Network ("iDEN") or our high-speed data and nationwide service partner's 2G/3G data network ("Partner Network"). For purposes of describing our Internet Practices, the "System" is used when referring to practices that apply to both iDEN and the Partner Network, and either "iDEN" or "Partner Network" is used for practices unique to that part of the System. Not all subscribers will have Internet-accessible plans or phones. Additionally, only customers using select Units (with two SIM cards that are designed to work on both iDEN and the Partner Network) will have access to the Partner Network. Questions regarding whether Units are operating on iDEN or the Partner Network should be directed to Customer Support at 1-800-818-LINC, an authorized SouthernLINC Wireless dealer, Retail Store or Direct Sales Representative. Here are more details on how we seek to manage our System.
- Optimization: Your Unit and the System may have built-in optimization technologies. These may include a proxy server that automatically compresses media files and Web sites. When a file type is capable of compression, the file may be compressed regardless of source and particular content. Compression may result in reduced resolution and color accuracy, but it facilitates faster loading and utilizes less memory, resulting in less consumption of your data usage allowance.
- Web Sites: When you direct your browser to a Web site, the site may automatically undergo an optimization process so that it may consume less memory and load more quickly. Any Web site, including our sites, may undergo this optimization process.
- Image and Video Files: Your Unit may automatically optimize outgoing image files, and the System may automatically optimize uncompressed incoming files. Any video files, regardless of content or source, may be automatically optimized via buffering, transcoding, caching or duration limitation in order to function on a Unit. Optimization removes bits of data, such as colors, in order to decrease file size while maintaining sufficient quality for viewing on a mobile device screen.
- Devices and Applications:
- We take no actions to block devices that have properly provisioned SIM card(s), but only our iDEN compatible devices are designed to function on the System. If you attempt to insert SIM card(s) from another wireless provider, you may experience minimal or no functionality on the Unit, and we take no responsibility for poor performance in such situations. Devices compatible with our System may be purchased through an authorized SouthernLINC Wireless dealer, Retail Store, Direct Sales Representative or our Web site. To connect a device to our System, you will need to obtain SIM card(s) from us by subscribing to a plan, which may require payment of an activation fee and other charges, subject to terms and conditions. If you have questions about connecting a particular device, please contact a dealer, Retail Store, Direct Sales Representative or Customer Support.
- Content and applications developed by third parties (e.g. downloadable or networked applications, wallpaper, ringtones, games, and productivity tools) ("Content & Apps") may be preloaded on your device, or you may purchase Content & Apps for your device. Some Content & Apps may not be compatible with or function on your Unit. We are not responsible for any Content & Apps that you download, and we make no warranties they will function on your Unit. In general, we do not block downloads of any Content & Apps, subject to the limitations described below under "Security and Extreme Congestion Procedures." For more information regarding Content & Apps, please see the "Content" section of our Acceptable Use Policy.
- No Blocking of Web Sites:
- If your data plan offers Web browser access, you can generally go to any Web site supported by your Unit and the System. Site access may be blocked according to the limitations described below under "Security and Extreme Congestion Procedures." Site access may also be limited by Unit design and network architecture.
- If your Unit is a feature phone (not a smartphone), it may be designed to access only wireless application protocol ("WAP") Web sites rather than standard Internet protocol "HTTP" sites, which means you can visit simplified sites configured to load via the WAP gateway (formatted Web content for small phone screens).
- Please contact Customer Support if you have questions about the Web sites your Unit supports. We enable access to the Internet via our System, but we do not provide Wi-Fi® service. Most smartphones allow users to connect to third party Wi-Fi systems. If you plan to access the Internet through a third party Wi-Fi system using a smartphone, please check with your Wi-Fi provider for information about their network management practices.
- Usage Type and Allowances:
- Your use of the System is subject to the Acceptable Use Policy, available at /privacy/acceptable-use-policy. See the Acceptable Use Policy for a description of prohibited content and transmission structures as well as current monthly data usage maximum allowances. If a subscriber's usage violates the Acceptable Use Policy or adversely affects the System, network performance or the experience of other subscribers, we reserve the right to restrict data usage or services.
- Security and Extreme Congestion Procedures:
- Notwithstanding any provision to the contrary, if we determine that the operation, stability or security of our System is threatened, subject to interference or penetration, or is otherwise experiencing an emergency situation, we reserve the right to take any and all actions we deem appropriate to secure and protect the System. Such actions could include, without limitation, blocking Web sites, programs and/or apps we believe are associated with the threat. Examples of such threats include, without limitation, Internet sources of spam and sources that aggressively scan Internet addresses. Moreover, access to a limited number of Internet addresses may be blocked from the Partner Network if those addresses are disruptive or malicious and typically persistent as determined by review of third party industry-wide intelligence.
- You are responsible for taking security measures to protect your Unit from the spread of viruses, malware, spam or other threats.
- The System generally prioritizes voice calls over data transmissions by design, promoting quality voice services. Although performance may be slower during peak usage times, we generally do not take action to restrict Internet or media usage during times of high usage, except as discussed above under "Security and Extreme Congestion Procedures." If your Unit allows access to third party Wi-Fi®, you should expect faster download and upload speeds while on Wi-Fi.
- The System is not designed to handle programs, systems, apps or other usage that drives continuous heavy traffic or data sessions, and such use is prohibited because it would impair System functionality and delivery of service to you and other customers. Please refer to our Acceptable Use Policy for further information."Speed" is often used to describe the capacity at which an Internet access service can transmit data. Capacity is usually measured in the number of kilobits or megabits that can be transmitted in one second (Kbps or Mbps). Some applications, such as email, do not need a high rate of speed to function optimally, while other applications do, such as the transfer of large data files. The actual speeds you experience on the System will vary depending on a variety of factors, including, but not limited to, signal strength and signal quality between the cell tower and your Unit, cell site utilization by other callers and data session users, and availability of the third party Internet server being accessed. Speeds of data transmissions on iDEN are generally considered to fall within the family of 2G data transmissions. Thus, if you are a single user of a channel on a cell tower, you may experience data rates between 17 and 19 kbps, but if you are one of several users on a channel, your data rates may be slower. Speeds of data transmission on the Partner Network's 3G network are generally expected to range between 400-700 Kbps for downloading and 100-250 Kbps for uploading. Depending on network availability in the area, you may use the Partner Network's 2G network, which is generally expected to have speeds ranging between 114 Kbps and 236 Kbps. We do not guarantee that you will experience data rates of these speeds or that you will be able to engage in any data usage at any particular point in time on the System. The speed and coverage information for the Partner Network is based on third party information, and the accuracy and the availability of performance, coverage and service is dependent on such carrier.
- In accordance with applicable regulations, we provide Wireless Priority Service ("WPS") only on iDEN during national security and emergency preparedness (NS/EP) events by giving voice call priority to qualifying law enforcement and first responders. Generally, WPS has the same impact on data performance as other phone and dispatch calls.
- Commercial Terms:
- We respect our subscribers' privacy. We and our Partner Network use network traffic information for network-related purposes and do not sell that information to third parties.
- We protect certain usage-related information about the quantity, type and usage patterns called your Customer Proprietary Network Information ("CPNI") as required by federal law and FCC regulations. Our CPNI Guide is available at /privacy/cpni.
- We offer multiple calling plans and add-on options, with pricing information available at /service-plans and /addons.
- Service terms applicable to all plans and promotions, including but not limited to termination fees and services limitations, are available at /promodetails/. Our Acceptable Use Policy can be found at /privacy/acceptable-use-policy.
- If you have a complaint or questions, including questions about our Internet Practices as described above, please contact Customer Support as provided at /customersupport/contact.