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Service Terms -- Applies to all Rate Plans

Activation fee may apply. Up to $200 early termination fee may apply. Southern Linc uses a declining balance Early Termination Fee structure. This declining Early Termination Fee only applies to new lines of service and to existing commercial customers who extend their service agreements after January 1, 2010. For more information regarding Early Termination Fee, call Southern Linc Customer Solutions at 1-800-818-LINC (5462). Taxes, fees and surcharges may apply, including but not limited to, universal service, cost recovery and E911 fees. Subject to credit approval, customer agreements and certain restrictions. Additional terms and conditions may apply, that include, but not limited to, customer agreements. The rates, plans, services, equipment, prices fees and promotions set forth herein are subject to change.
 

BusinessLinc Phones and Service

Southern Linc is authorized to email your invoice to the email address provided by you and may disconnect service if you fail to provide a valid email address. To receive a paper invoice mailed to your address, you may contact the Customer Solutions at 1-866-530-5462. Paper invoices are subject to a $7 monthly fee (for recurring paper invoices) and a $10 fee for a one-time request.

A $35 activation fee per line applies. Taxes, fees and surcharges may apply, including, but not limited to, universal service fees, 911 surcharges, sales, mobile communications services, activation fees, regulatory cost recovery fees and gross receipts taxes (subject to change, legal or otherwise). Additional terms and conditions may apply, including, but not limited to, customer agreements. The rates, plans, services, equipment, prices, fees and promotions set forth herein are subject to change.

Services are provided utilizing the voice and data network ("System") of an underlying service provider ("Underlying Provider"). Coverage is not available everywhere and is subject to change. Coverage map depicts approximate coverage and does not guarantee service availability. The depiction of coverage is based on the Underlying Provider’s information. Services in some areas are managed and provided under contract by independent affiliates of the Underlying Provider with access to the System. Services may not be available or may operate differently in certain affiliate markets of the Underlying Provider. Several factors may affect or interfere with coverage such as network changes, traffic volumes, service outages, obstructions, type of equipment, weather and other conditions. The System is not compatible with all equipment. Any equipment provided by you is subject to the terms of our "Bring Your Own Device" policy, available at www.southernlinc.com, and must be eligible and compatible for use on the System. Notwithstanding equipment's eligibility and compatibility, a unit of equipment may not work with your BusinessLinc service, or some features of the equipment may not function properly when activated with BusinessLinc and BusinessLinc may not support all features. Unlimited services are subject to permissible usage allowances; visit www.southernlinc.com for our Acceptable Use Policy. A 12 month service agreement is required. Unused monthly data does not carry forward.

You may not use the services (including, without limitation, MOTOTALKTM) in any unlawful, fraudulent, abusive or unethical purpose or any manner that would violate our Acceptable Use Policy, available at www.southernlinc.com. You must use the services within your permissible usage allowance. MOTOTALKTM is subject to the MOTOTALKTM terms of use, available at www.southernlinc.com.

MOTOTALK Terms of Use

The MOTOTALK application enables you to make Push to Talk (PTT) calls to compatible iDEN PTT phones and to active, registered MOTOTALK subscribers on certain eligible non-iDEN phones, subject to the following Terms of Use of Southern Linc (referred to as "we").

Features

MOTOTALK supports the following Push To Talk features: sending call alerts, making private calls (compatible iDEN and MOTOTALK only), and making Talkgroup calls (up to 60 participants).

Motorola Terms and Conditions

MOTOTALK is a product of Motorola Mobility, Inc. ("Motorola"). Your use of MOTOTALK is pursuant to a limited, non-exclusive, revocable license and is subject to Motorola's privacy policy and Terms and Conditions at http://www.motorola.com/hc/apps/mototalk/10/en-US/eula.html, which may be amended periodically by Motorola. You agree that you have read and will comply with Motorola's Terms and Conditions. If you do not agree, you may not set up or use MOTOTALK. Southern Linc has no control over Motorola's Terms and Conditions.

Agreement; Effect of Activation

By activating or using MOTOTALK on your device, you acknowledge that you have read and understand these Terms of Use and Motorola's Terms of Use, and that you accept and agree to be bound by both. You also acknowledge and agree that you are 18 years of age or older and that all of the users of your MOTOTALK account are 16 years of age or older.

Fees

Payment of a monthly fee is required per each registered MOTOTALK application per device . The MOTOTALK fee per device is separate and in can be in addition to your regular plan charges.

Changing Devices

If you deactivate your registered device enabled with MOTOTALK (or otherwise deactivate your MOTOTALK account) but wish to continue to use MOTOTALK on another device (or account), contact Southern Linc Customer Support or an authorized dealer in advance to register; failure to do so may result in termination of the application and/or an additional MOTOTALK fee to register a new device.

Limitations

MOTOTALK will only function if you are connected to a third party 3G, 4G or Wi-Fi network. MOTOTALK will not function if you are only connected to Southern Linc' network.

Device Compatibility and Eligibility

MOTOTALK only functions on certain devices and operating systems. Contact Customer Support, your sales representative or an authorized dealer for help with supported devices and operating systems or if MOTOTALK does not function on your device. You acknowledge that future operating system upgrades to your device may or may not be compatible with MOTOTALK. No Warranties

WE DO NOT GUARANTEE THAT USE OF MOTOTALK WILL MEET YOUR PERFORMANCE REQUIREMENTS OR BE UNINTERRUPTED OR ERROR-FREE. WE MAKE NO WARRANTIES OR REPRESENTATIONS AS TO THE USE OR RESULTS OF USE IN TERMS OF SECURITY, DATA PRIVACY, DATA LOSS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WE WILL NOT CORRECT ANY ERRORS RELATED TO YOUR USE OF MOTOTALK. You assume all risks as to the quality and performance of MOTOTALK, including but not limited to health risks. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DEATH, PERSONAL INJURY, OR ENVIRONMENTAL DAMAGE YOU CAUSE TO YOURSELF, OR OTHERS, BY YOUR USE OF MOTOTALK.

MOTOTALK IS PROVIDED TO YOU "AS-IS," AND TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. NO STATEMENTS FROM Southern Linc OR ITS EMPLOYEES, DEALERS OR AGENTS MAY INCREASE THE SCOPE OF THE ABOVE WARRANTIES OR CREATE ANY NEW WARRANTIES. IF THIS DISCLAIMER IS INVALID UNDER APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE THAT YOU FIRST INSTALL OR USE MOTOTALK.

Additional Terms

Use of MOTOTALK is subject to the terms set forth herein and, in the case of users with a voice or PTT rate plan with Southern Linc, your Customer Agreement that governs your master account.. You may not use MOTOTALK in any manner that would violate the Acceptable Use Policy at http://www.southernlinc.com/privacy/acceptable-use-policy.aspx. We may amend these Terms of Use; please review these Terms of Use regularly. In the event of conflict, these Terms of Use will prevail with regard to MOTOTALK only.

Term/Termination

Your MOTOTALK plan will renew for successive one-month terms unless either we or you terminate this plan by providing 30 days' written notice to the other party. Upon termination, the monthly fee will not be prorated. We may terminate your MOTOTALK plan at any time without notice if you fail to comply with these Terms of Use or Motorola's Terms and Conditions. Your ability to use MOTOTALK will terminate upon deactivation of the registered device (or subaccount), non-payment of the monthly fee, Motorola's termination of the application, or termination of your Southern Linc Service.

IF YOU ARE NOT AT LEAST 18 YEARS OF AGE, IF ANY OF YOUR SUBACCOUNT USERS ARE NOT AT LEAST 16 YEARS OF AGE, OR IF YOU OR ANY OF YOUR SUBACCOUNT USERS ARE NOT WILLING TO BE BOUND BY THE Southern Linc TERMS OF USE AND THE MOTOROLA TERMS AND CONDITIONS, THEN DO NOT PROCEED TO ENROLL, ACTIVATE OR USE MOTOTALKREFRAIN FROM ACCESSING OR USING MOTOTALK. CONTACT Southern Linc CUSTOMER SUPPORT IMMEDIATELY FOR A REFUND AND TO COMMENCE DEACTIVATION.

Linc PTT App Terms of Use

Terms of Use for Linc PTT and related apps are contained within the application and must be accepted prior to first use.

Use of Unlimited Services

Unlimited Services associated with service plans are subject to permissible usage in accordance with the Southern Linc acceptable use policy. Unlimited Services associated with regional service plans are only available within the Southern Linc Regional Service Area and are subject to permissible usage in accordance with Southern Linc' acceptable use policy.
 

Unlimited Picture Messaging

Unlimited Picture Messaging is available in the Southern Linc Service Area. Subject to permissible usage in accordance with the Southern Linc Acceptable Use Policy. Service requires a Southern Linc So Easy service plan. Service is subject to all terms and conditions on the customer agreement. Unlimited Picture Messaging may not be available on all phone models; call Customer Support at 1-800-818-LINC to verify if your phone is compatible. Unlimited Picture Messaging is included in the So Easy Unlimited and So Easy Unlimited Plus and So Simple 2-year plans. Picture messaging on DataPlus plans requires a 2G/3G data network. After monthy data allowance is met, service will not be available until the next billing cycle. Taxes, fees and surcharges may apply.
 

SimpleLINC and So Simple and Regional iDEN Service Plans

Unlimited services are subject to permissible usage in accordance with Southern Linc acceptable use policy. Services are only available within the Southern Linc Regional Service Area. Roaming outside the Southern Linc Service Area is not available. A 1-year service agreement or qualified contract extension is required. A smartphone requires Data service for the length of the service agreement or qualified contract extension. A $35 activation fee is applied to only the first three lines of service on a multi-line activation provided lines are submitted in a single order. Up to $200 early termination fee per line applies. Additional taxes, fees and surcharges may apply. Partial minutes of use are rounded up to the next minute. Unused monthly plan minutes do not carry forward. Nights are defined as 9:00 PM to 6:59 AM Monday - Thursday from call origination location and Weekends are defined as 9:00 PM Friday to 6:59 AM Monday from call origination location. Mobile to Mobile Cellular Minutes are used when a call is placed from one Southern Linc phone number to another Southern Linc phone number within the Southern Linc Regional Service Area. Nationwide Long Distance applies to calls which are originated inside the Southern Linc Regional Service Area and terminated in the United States, Puerto Rico, U.S. Virgin Islands or Canada. Nationwide Long Distance minutes are deducted from Regional Shared Cellular Minutes. Regional Shared Cellular Minutes will be shared among subscribers on the So Easy 300, 450 and 750 plans. Regional Shared Cellular Minutes will be shared on a master account among subscribers on the So Simple 500 plan. Unused monthly plan minutes do not carry forward. Additional Regional Shared Cellular Minutes are $0.40 per minute. A Regional Shared Cellular Package can be added to the So Simple and So Easy Regional Plans. Regional Shared Cellular Package minutes will be shared among subscribers on the same Master Account. Only one Regional Shared Cellular Package per Master Account. Plan minutes will be used before minutes from the Regional Shared Cellular Packages. Unused Regional Shared Cellular Package minutes do not carry forward. Additional Regional Shared Cellular Package Minutes are $0.40 per minute. Within a coverage area, several factors may affect or interfere with your service, such as: network changes, traffic volume, service outages, obstructions, your equipment, weather and other conditions. Coverage is not available everywhere.
 

Applies to All Prepaid Plans

Suspension; Deactivation; Reactivation Fees. If you fail to maintain sufficient funds in your account or if your account is inactive for 60 days, then we may suspend your use of the Services. If your prepaid account has insufficient funds and you replenish your prepaid account and pay all outstanding fees within 60 days of such insufficient balance, then we will reactivate your Services within 48 hours. Your prepaid account will expire and be deactivated if your prepaid account maintains an insufficient balance for more than 60 days or if your prepaid account is inactive for more than 120 days ("Deactivation for Inactivity"). For purposes of this section, "inactive" means no usage on your prepaid account or no replenishment of your prepaid account. You will lose your unused account balance and cellular and Push To Talk Numbers if your prepaid account expires. If we deactivate your prepaid account, then you must pay another activation fee, in addition to any other outstanding fees, before we will reinstate Service(s). We reserve the right to modify the terms of service as a precondition to reactivating the Service.

Prepaid Unlimited Monthly Plan

Prepaid terms of service apply. Unlimited services are only available within the Southern Linc Regional Service Area. Subject to permissible usage in accordance with the Southern Linc acceptable use policy. Customer's cellular phone must be compatible with the Southern Linc Wireless network. You must pay in advance for prepaid service by purchasing prepaid service in certain designated dollar values or in accordance with the plan. Other than calls to 611, 911, #ADD or #BAL, you can only use the prepaid service when your account has a positive balance or has been prepaid in accordance with monthly plan. Cost for directory assistance, digital content and downloads is not included. Taxes, fees and surcharges not included. Long Distance includes calls which terminate inside the United States and Canada. Roaming outside of the Southern Linc Regional Service Area is not available.
 

Prepaid Unlimited Daily Plan

Unlimited services only available within the Southern Linc Wireless Regional Service Area. Subject to permissible usage in accordance with the Southern Linc acceptable use policy. Customer's cellular phone must be compatible with the Southern Linc network. A Prepaid Agreement is required. Starter fee and positive balance required. The $2.50 daily fee is only assessed on the days you send or receive Push To Talk or cellular calls or text messages. Taxes not included. You must maintain a positive prepaid balance in order for your prepaid service to remain active. Cost for directory assistance, digital content and downloads not included. Long Distance includes calls which terminate inside the United States and Canada. Roaming outside of the Southern Linc Regional Service Area is not available.
 

Prepaid Daily Plan

A one-time starter fee and positive prepaid balance required. $1.25 daily fee is only accessed on the days you Push to Talk. $0.10/minute for all cellular airtime. Airtime rounded to next full minute. Subject to additional terms and conditions. You must maintain a positive Prepaid balance in order for your Prepaid service to remain active. Costs for digital content and downloads not included. Long Distance includes calls which terminate inside the United States and Canada.Unlimited services only available within the Southern Linc Wireless Regional Service Area. Subject to permissible usage in accordance with the Southern Linc acceptable use policy.
 

LTE Service Conversion Offer Terms


Offer valid only for iDEN to LTE conversion on specified account provided it is in good standing. Service-plan pricing discount is reflected as a monthly recurring service plan credit ("Credit") on customer's monthly bill. Limit one Credit per line with a 2-year agreement. Credit(s) will appear on the next bill depending on the date of customer's next billing cycle. Linc PTT App credit appears once on the customer's next bill depending on the date of the next bill cycle.

Southern Linc reserves the right to modify, extend or cancel offers at any time. The rates, plans, services, equipment, prices, fees, and promotions set forth herein are subject to change. Additional terms and conditions may apply, including, but not limited to, customer agreements. Offer ends November 30, 2018.

*Unlimited services are subject to permissible usage allowances; visit www.southernlinc.com/lte-privacy/acceptable-use-policy.aspx. CriticalLinc services are only available within the Southern Linc Regional Service Area. Roaming is permitted wherever Partner LTE coverage is available. Partial minutes of use are rounded up to the next minute. Unused monthly plan minutes do not carry forward. Nationwide Long Distance applies to calls that originate inside the Southern Linc Regional Service Area and terminate in the United States, Puerto Rico, U.S. Virgin Islands or Canada. Nationwide Long Distance minutes are deducted from a plan's cellular minutes. Within a coverage area, several factors may affect or interfere with your service, such as: network changes, traffic volume, service outages, obstructions, your equipment, weather and other conditions. Coverage is not available everywhere; visit southernlinc.com/coverage. Additional taxes, fees and surcharges, including, without limitation, a $35 activation fee, may apply; visit southernlinc.com/promodetails.

Discount for Online Conversion to CriticalLinc Service

Customers converting to CriticalLinc serving via Southern Linc’s online conversion tool will receive a $10 discount (Credit) on their CriticalLinc monthly service fee if activated on the MCPTT Only, MCVoice Basic, 5GB Plan for XP8 or the 10GB Plan for XP8. Conversion must take place before December 31, 2018. Service-plan discount is reflected as a monthly recurring service plan credit ("Credit") on customer's monthly bill. Limit one Credit per line with a 2-year agreement. Credit(s) will appear on the next bill depending on the date of customer's next billing cycle. Linc PTT App credit appears once on the customer's next bill depending on the date of the next bill cycle.

FamilyLinc LTE Conversion Offer Terms

Offer valid only for Southern Company employees or retirees converting to LTE on specified account provided it is in good standing. The rates, plans, services, equipment, prices, fees, and promotions set forth herein are subject to change. Additional terms and conditions may apply, including, but not limited to, customer agreements. Offer ends December 31, 2018.

*Unlimited services are subject to permissible usage allowances; visit www.southernlinc.com/lte-privacy/acceptable-use-policy.aspx. CriticalLinc services are only available within the Southern Linc Regional Service Area. Roaming is permitted wherever Partner LTE coverage is available. Partial minutes of use are rounded up to the next minute. Unused monthly plan minutes do not carry forward. Nationwide Long Distance applies to calls that originate inside the Southern Linc Regional Service Area and terminate in the United States, Puerto Rico, U.S. Virgin Islands or Canada. Nationwide Long Distance minutes are deducted from a plan’s cellular minutes. Within a coverage area, several factors may affect or interfere with your service, such as: network changes, traffic volume, service outages, obstructions, your equipment, weather and other conditions. Coverage is not available everywhere; visit southernlinc.com/coverage. Additional taxes, fees and surcharges, including, without limitation, a $35 activation fee, may apply.


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