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Understanding Your Statement

If you wish to speak with someone about your billing statement, please call our Customer Support Center at 1-800-406-0151 or dial 611 from your SouthernLINC Wireless phone. Choose a section below for an explanation of that part of your bill.

Front Page with Remittance Slip
Summary
Previous Balance
Payments
Taxes
Other Fees
Adjustments
Late Fees
Service Charges
Miscellaneous
Equipment

Front Page with Remittance Slip
 

This page includes a message section for special promotions and important announcements. The lower portion is your remit slip and should be returned with your payment. All other written correspondence, bankruptcy or other legal notices should be sent to:
SouthernLINC Wireless
ATTN: Customer Accounting
600 University Park Pl, Suite 400
BIN UP-0800
Birmingham, AL 35209

Summary
 

The Summary section provides totals for all Sub Account charges, including items billed at the Master Account level. More detail about each Sub Account is provided on the individual Sub Account statements.

Previous Balance
 

This section shows the amount due from the previous month's statement.

Payments
 

The payments received are listed here, including a reference number to show the type of payment.

Check Number
MO - Money Order
WU - Western Union Check by Phone
W - Wire Transfers
CC - Credit Card
VC - Visa
MC - MasterCard
DV - Discover
AX - American Express
Taxes
 

Taxes are collected on behalf of federal, state, and local governments. These amounts are remitted to the federal, state, and local governments.

Other Fees
 

Other fees are monthly per unit fees designed to recover SouthernLINC Wireless' costs of complying with government rules and initiatives, including, but not limited to, Telephone Number Pooling, Wireless Number Portability, E911, and other charges related to SouthernLINC Wireless' governmental costs. The E911 Cost Recovery Fee is designed to recover the extensive investment SouthernLINC Wireless has made in its network to help emergency response agencies identify the approximate location of a subscriber when dialing 911. These fees are not a tax, nor a government mandated charge, and are subject to change.

Adjustments
 

The Adjustments section shows the fees, credits and adjustments to your account.

Late Fees
 

Pursuant to your Customer Agreement, you may be charged Late Fees assessed at 1.5% on any overdue amount on your account.

Service Charges
 

The Service Charges equal the sum of Access, Features, Packages and Usage.

  • Access shows the services, service periods, number of accounts and monthly access rates for your service plan(s).
  • Features show the number of accounts and monthly rates for any optional features.
  • Packages show the number of accounts and monthly rates for any service packages.
  • Usage shows the "Free" (included in your service plans), "Billed" (overage from usage included in your service plans) and "Total" usage by service type.
Miscellaneous
 

Any other fees or credits to your account are shown in this section of your bill.

Equipment
 

Equipment purchases, repair and maintenance charges are listed in this section of your bill.

other helpful links
  arrow Billing Info
arrow Understanding Your Statement Guide
arrow Billing Taxes and Other Fees
arrow New Tax on Push to Talk Mobile to Mobile plans with Phone Access
arrow SouthernLINC Wireless Online Bill
arrow Federal Universal Service Fee (USF)
arrow Easy Bill Paying
arrow Prorated Billing

 




 
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