Wireless & 911
Your wireless device is a fantastic safety tool that can help you in the direst of circumstances. Knowing how your device works and what the best way to reach out for help is can save your life and/or the lives of others.
E-911
The wireless industry and all wireless carriers are dedicated to providing all customers with the most up-to-date technology, which extends even into the arena of E-911. Dialing 911 in emergencies has easily become the universal norm, so it makes sense that we would want to dial 911 on our cell phones too. However, there are currently some very real differences between calling 911 from a landline and calling from a cell. Knowing these differences before an emergency happens will save time and frustration.
E-911 Calling Tips
- Keep your cool.
- Be prepared to tell the operator where you are.
- Know the number of the wireless device you are calling from.
- Tell the operator what your emergency is and what help you
need.
- Call back if you are disconnected, and don’t hang up.
- If you are calling from a moving vehicle, pull over to a safe area.
E911 Basics
Dialing 911 from your cell phone requires the implementation of new technology, which currently exists for landlines, that allows 911 responders to accurately locate you. This requires the establishment of PSAPs (Public Service Answering Point) that contain systems that can accurately pinpoint a caller within a 50-300 meter range.
While all the wireless carriers have diligently worked to comply with the FCC in establishing these PSAPs around the country some are still not operating fully due to things like inadequate funding. Therefore, until 100% of the US is covered there are some very simple and easy things you need to remember when dialing 911 from your wireless device.
Texting during an Emergency
Sending text messages can be the most effective way to communicate in times of emergency or severe weather. Wireless AMBER Alerts texts can help save an abducted child’s life, and remember to always text responsibly.
© 2006 CTIA - The Wireless Association®
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