Southern Linc's long-anticipated 4G LTE Advanced CriticalLinc network is here, ready and waiting to provide you with entirely new levels of mission critical performance and reliability. In fact, it goes beyond reliable to offer everything the most demanding customers need to carry out their vital missions.
Reliability was the number one goal for the new CriticalLinc network. Redundant data centers in both Birmingham and Atlanta along with emergency power sources at tower sites assure that the network goes beyond reliable to true mission critical dependability. And that's the whole idea behind the new CriticalLinc network.
Of course, the network also provides over-the-air encryption from devices to towers and supports encryption from towers to the network's core data centers. The CriticalLinc network is also secured in lockstep with Southern Company IT security systems.
This level of redundancy and network security is unprecedented among wireless carriers. Users also benefit from the expertise of Southern Linc's LTE network management team. These resources deliver a highly reliable suite of LTE services that will support your company's essential digital applications.
The mission critical LTE services of the CriticalLinc network can help your business in many ways, including reducing manual labor costs, improving operational compliance or controls, reducing risk, or streamlining mechanical processes. Robust new Linc PTT features also can keep your teams in touch and coordinated like never before.
Southern Linc's CriticalLinc LTE services feature an integrated approach to wireless communications. From the devices to the network and on to customer support, everything has been developed to work together effectively for you. This cohesive approach to wireless communications helps your business secure the exact wireless solutions it needs.
With all these advantages, it makes sense to go beyond reliable right now and convert to the Southern Linc 4G LTE CriticalLinc network. To learn how, see the article below.
Southern Linc is making it easy to convert your existing iDEN service to the new CriticalLinc 4G LTE Advanced network. As you may know from the materials sent to you previously, you can choose from three convenient methods:
As David Keith, Southern Linc's East Region Director of Business and Government Accounts puts it, "We want to serve our customers the way they want to be served. They can use any of the three main methods of conversion. The most efficient way to convert will probably be through Customer Solutions, but we'll also be holding special events throughout our service area to help our customers."
In all, Keith said there will be 37 scheduled events in local areas, and customers will be able to convert their service at any of these events, choosing the one that is most convenient for them. "These events will be operated from six staging centers throughout our service footprint," he said, "and we'll have a number of resources available for customers to convert their handsets. Each event will feature refreshments as well as a Rapid Access Mobile (RAM) center, which is, in effect, a fully stocked mobile call center on wheels."
Customers will be notified of the events by letter and text message, Keith added.
"If customers have issues with their online orders or with conversion from iDEN to LTE, we can help them get up and running," he said. "Also, of our dealer sales locations can be found through the store locator on southernlinc.com, so customers can also get conversion assistance that way. We've tried to open up every possible method of service for our customers."
Any time a user needs assistance with conversion, phone setup or use, help is just a click away at the CriticalLinc Knowledge Center. Here you'll find a comprehensive range of tips and videos, from getting connected and using your phone to moving your contacts and using your iDEN and LTE phones at the same time. You'll also find complete information on the Sonim XP8 and XP5s handsets. This is a one-stop resource for complete information on the CriticalLinc network and how to make the most of it. Check it out.
Customers have always counted on Southern Linc for highly reliable Push To Talk (PTT) service. Now, the new CriticalLinc LTE network takes that service beyond reliable with your choice of Basic Linc PTT or High Performance Linc PTT. And that means you can look forward to a wide range of exciting new PTT features.
Southern Linc is the first U.S. carrier to offer Motorola's public-sector-grade PTT service on a public LTE network. This remarkable service meets the mission critical specifications of 3GPP, the international standards body that creates technical specifications for cellular communications.
With the CriticalLinc network, you'll have a choice of Basic or High Performance MCPTT service. Both options offer new features that were not available before. Choose the plan that best suits your needs.
In addition to all the features of Basic Linc PTT, the High Performance option offers an emergency function as well as additional exciting features soon to come (see article below)- all for just an additional $10 per line per month.
Users can activate an emergency alert when the emergency button is pressed and held for three seconds. A loud siren sounds on the user's phone and the preselected emergency contact or group is placed in the blue PTT call box. When the user presses the PTT button, an emergency call is established.
Linc Map is a feature that gives users the ability to see a user or a group of users assigned to a talk group on a map across the footprint. Fully operational in 2019, it's especially helpful if used in conjunction with Emergency Call, because it will display the precise location of the emergency. With a Sonim XP8, users can touch the map screen and establish a PTT call or send a PTT Message to an individual or group of users shown on the screen.
Think of Linc Message as a text message working within the world of PTT. This feature allows users to send text messages with pictures, video and voice recordings via MCPTT without leaving the Linc PTT application. It's a great way to share information with a unique list of people who are relevant to your PTT universe.
Thanks to the service footprint of Southern Linc's new CriticalLinc 4G LTE network and our partner coverage, using your phone on the road will be easy.
VoLTE stands for voice over LTE. Technically, it's not a cellular phone call as most people know it, but it is the transmission of voice over the LTE network in the form of a phone call. Now Southern Linc users can make phone calls, send text messages, and receive or retrieve voicemails when traveling, wherever Southern Linc partners have coverage—within the 48 contiguous U.S. states, Hawaii and in Puerto Rico. For more coverage map information, visit Southern Linc's interactive coverage map.
Within a wireless coverage area, several factors may affect or interfere with your service, such as: network changes, traffic volume, service outages, obstructions, your equipment, weather and other conditions. Coverage may not be available everywhere. Coverage outside of the CriticalLinc Regional Service Area is subject to a roaming partner agreement.
A mission critical network demands mission critical handsets. And that's what you'll get with the industrial-strength phones created by Sonim Technologies, makers of the most durable, most reliable phones in the industry. Sonim handsets are designed specifically for those working in demanding and hazardous conditions.
You'll have your choice of two remarkable handsets: The Sonim XP8 or the XP5s, both built to military specifications and backed by a remarkable three-year comprehensive warranty that covers not just manufacturing defects but accidental damage as well.
In short, the Sonim XP8 and XP5s are the toughest, most reliable phones that money can buy. Their stellar performance in punishing environments earned them their spot in the CriticalLinc LTE lineup. And check out just a few of their outstanding features:
To learn more about mission critical phones for a mission critical network, visit the CriticalLinc Knowledge Center.
Southern Linc has introduced the Silent Passenger Fleet Management Solutions to users of the new CriticalLinc LTE mission critical network. This powerful enterprise software system uses GPS and wireless technology to enhance the management of both vehicles and drivers. It offers a wide range of advantages, including:
With the Silent Passenger system, the CriticalLinc network gives you new power to improve fleet management and increase efficiency while reducing operating costs-all at the same time.
With two service options available, users can select the one that best suits their needs.
Silent Passenger Go (SP Go) is a web-based fleet management service offering the essentials in mobile resource management:
Silent Passenger Pro (SP Pro) provides all of the SP Go features plus important additions:
Additional modules can be added to either the Silent Passenger Go or Silent Passenger Pro options.
SP Logbook allows you to meet the requirements set forth by the Federal Motor Safety Administration and manages Hours of Service (HOS) for your fleet drivers.
Driver vehicle inspection reporting makes it easy to keep track of the inspection dates for all your assets.
Provides alerts and reporting for fleet vehicles traveling at speeds over posted limits or set MPH thresholds.
Achieve more efficient use of fuel through consumption tracking and real-time reporting of consumption and fuel purchases.
Helps your company prevent the unauthorized use of fleet vehicles.
Several device options are configurable for your specific fleet needs.
Sensitive temperature probes can be installed in your vehicles to assure precise temperature control.
Build and optimize routes for your fleet. This module lets you see jobs on a map and build routes for all your vehicles.
Enhance customer relationships by providing them with the ability to temporarily access and share certain aspects of Silent Passenger.
Silent Passenger can bring entirely new levels of efficiency to your fleet operations. For complete information, contact Southern Linc at 1-866-480-LINC (5462) today.
As if the enhanced performance and reliability of the new CriticalLinc network were not impressive enough, even more enhancements are coming in the near future. Here's a rundown.
When fully implemented, this feature will make it possible to place group calls involving literally hundreds and hundreds of people. This is especially important in emergency situations, when very large number of users are located in a certain area, such as a staging area.
As the Southern Linc LTE network continues to grow and expand over time, users can expect significant improvement in coverage area, compared to current iDEN coverage.
When the Southern Linc network is fully converted to LTE technology, the existing iDEN network will be retired, freeing up the entire bandwidth of spectrum. The result-data speeds will more than double. So speed, capacity and even the number of talk groups will increase because there's a bigger communications pipeline.
Southern Linc will be sure to keep you abreast of these and other exciting developments in the future. In the meantime, welcome to the new world of the CriticalLinc LTE Advanced network!