CriticalLinc Knowledge Center

Got a phone? Get connected here.

If you've received your new phone, it's time to get connected to the CriticalLinc network.

Samsung Phones

• Samsung S10e Getting Started.pdf

Sonim Phones

• Get connected with the XP8 video
• Get connected with the XP5s video
• Get connected with the XP8 instruction sheet
• Get connected with the XP5s instruction sheet
• XP8 Onboarding PDF
• XP5s Onboarding PDF
• Using One Touch PTT and Silent TalkGroup on the XP8
• Using One Touch PTT and Silent TalkGroup on the XP5s
• Using Silent TalkGroup on the Linc PTT App for Android Smartphones
• Using Silent TalkGroup on the Linc PTT App for iOS Smartphones

Learn more about SONIM phones.

Mission critical situations demand smart communication, connectivity, and flat-out ruggedness. SONIM phones stand out when all other devices fail. The XP8 and XP5s are the toughest, most reliable phones that money can buy. Their performance in punishing environments earned them their spot in the CriticalLinc LTE lineup.

• View Phones
• XP5s Quick Start Guide
• XP8 Quick Start Guide
• XP5s Video
• XP8 Video
• How to change your phone's password
• XP5s User Guide
• XP8 User Guide
• Shop Accessories

New software updates for Cockpit, Linc PTT, Linc Message and Linc Map are available for Samsung phone users. The updates correct app performance issues experienced with Samsung phones. Go to the Play Store on your phone and update all four apps to improve performance. After updating, Samsung users should experience improved performance of Linc Message and Linc Map and greater call quality when using Linc PTT.

Using your new SONIM Phone.

Now that you have your new XP5s, learn more about it. How-to-videos are available for you.

• Segment 1: phone orientation
• Segment 2: setting the lock screen and main screen icons
• Segment 3: sound settings and speaker control
• Segment 4: making a cell call
• Segment 5: sending a text or picture message
• Segment 6: using the camera and gallery
• Segment 7: using calling features
• Segment 8: using and adding contacts
• Segment 9: voicemail notification and retrieval

Now that you have your new XP8, learn more about it. How-to-videos are available for you.

• Segment 1: phone orientation
• Segment 2: setting the lock screen and main screen icons
• Segment 3: sound settings and speaker control
• Segment 4: making a cell call
• Segment 5: sending a text or picture message
• Segment 6: using the camera and gallery
• Segment 7: using calling features
• Segment 8: using and adding contacts
• Segment 9: voicemail notification and retrieval
• Segment 10: programmable buttons

Watch the videos below on how to use Mission Critical Push to Talk with your XP5s phone.

XP5s MCPTT

• PTT Overview
• Ad hoc and Enterprise Groups
• See how talk groups and scanning work with MCPTT on the XP5s
• Tips and Tricks
• See how Linc Message works on the XP5s
• Understanding the world of Contacts
• Emergency PTT Call Instructions for Sonim Phones

Watch the videos below on how to use Mission Critical Push to Talk with your XP8 phone.

XP8 MCPTT

• PTT Overview
• Ad hoc and Enterprise Groups
• See how talk groups and scanning work with MCPTT on the XP8
• Tips and Tricks
• Linc Message
• Linc Map
• Understanding the world of Contacts
• Emergency PTT Call Instructions for Sonim Phones