INTERNET PRACTICES

SouthernLINC Wireless’ (“we” or “our”) Statement of Internet Practices addresses our efforts to preserve the principles of open Internet access for customers subscribing to plans with Internet access on Internet-equipped phones (“Unit(s)”) through our Motorola Integrated Digital Enhanced Network (“iDEN” or the “System”). Not all subscribers will have Internet-accessible plans or phones. Here are more details on how we seek to manage our System.

Network Practices

• Optimization: Your Unit and the System have built-in optimization technologies. These include a proxy server that automatically compresses media files and Web sites. When a file type is capable of compression, the file may be compressed regardless of source and particular content. Compression may result in reduced resolution and color accuracy, but it facilitates faster loading and utilizes less memory, resulting in less consumption of your data usage allowance.
  • Web Sites: When you direct your browser to a Web site, the site may automatically undergo an optimization process so that it will consume less memory and load more quickly. Any Web site, including our sites, may undergo this optimization process.
  • Image and Video Files: Your Unit may automatically optimize outgoing image files, and the System may automatically optimize uncompressed incoming files. Any video files, regardless of content or source, may be automatically optimized via buffering, transcoding, caching or duration limitation in order to function on a Unit. Optimization removes bits of data, such as colors, in order to decrease file size while maintaining sufficient quality for viewing on a mobile device screen.
• Devices and Applications:
  • We take no actions to block devices that have a properly provisioned SIM card, but only our iDEN compatible devices are designed to function on the System. Such devices may be purchased through an authorized SouthernLINC Wireless dealer, Retail Store, Direct Sales Representative or our Web site. To connect a device to our System, you will need to obtain a SIM card from us by subscribing to a plan, which may require payment of an activation fee and other charges, subject to terms and conditions. If you have questions about connecting a particular device, please contact a dealer or Customer Support.
  • Some programs or applications (“apps”) may not be compatible with or function on your Unit, and we have no control over your Unit’s compatibility or functionality. In general, we do not block downloads of any programs or apps, subject to the limitations described below under “Security and Extreme Congestion Procedures.”
  • Apps are available for download from third parties via our Web site and other third party app stores or sites. We are not responsible for any apps you download, and we make no warranties that any apps will function on your Unit.
• No Blocking of Web Sites:
  • If your data plan offers Web browser access, you can generally go to any Web site supported by your Unit and the System. We would block access under the limitations described below under “Security and Extreme Congestion Procedures.” Site access may be limited by Unit design and network architecture.
  • If your Unit is not a smartphone, it may be designed to access only wireless application protocol (“WAP”) Web sites rather than standard Internet protocol “HTTP” sites, which means you can visit simplified sites configured to load via the WAP gateway (formatted Web content for small phone screens).
  • Please contact customer support if you have questions about the Web sites your Unit supports.
  • We enable access to the Internet via our System, but we do not provide Wi-Fi service. Most smartphones allow users to connect to third party Wi-Fi systems. If you plan to access the Internet through a third party Wi-Fi system using one of our smartphones, please check with your Wi-Fi provider for information about their network management practices.
• Usage Type and Allowances: Your use of the System is subject to the Acceptable Use Policy, available at /privacy/acceptable-use-policy. See the Acceptable Use Policy for a description of prohibited content and transmission structures as well as the current monthly data usage maximum allowance per Unit. If a subscriber's usage violates the Acceptable Use Policy or adversely affects the System or network performance, we reserve the right to restrict data usage or services.
• Security and Extreme Congestion Procedures:
  • Notwithstanding any provision to the contrary, if we believe that the operation, stability or security of our System is threatened, subject to interference or penetration, or is otherwise experiencing an emergency situation, we reserve the right to take any and all actions we deem appropriate to secure and protect the System. Such actions could include, without limitation, blocking Web sites, programs and/or apps we believe are associated with the threat.
  • You are responsible for taking security measures to protect your Unit from the spread of viruses, malware, spam or other threats.

Performance

• The System prioritizes voice calls over data transmissions by design, promoting quality voice services. Although performance may be slower during peak usage times, we generally do not restrict Internet or media usage during times of high usage, except as discussed above under “Security and Extreme Congestion Procedures.” If your Unit allows access to third party Wi-Fi, you should expect faster download and upload speeds while on Wi-Fi.
• The System is not designed to handle programs, systems, apps or other usage that drives continuous heavy traffic or data sessions, and such use is prohibited because it would impair System functionality and delivery of service to you and other customers.
• Speeds of iDEN data transmissions are generally considered to fall within the family of 2G data transmissions. The actual speeds you experience on the System will vary depending on a variety of factors, including, but not limited to, signal strength and quality between the cell tower and your Unit, cell site utilization by other callers and data session users, and availability of the third party Internet server being accessed. Thus, if you are a single user of a channel on a cell tower, you may experience data rates between 17 and 19 kbps, but if you are one of several users on a channel, your data rates may be slower. We do not guarantee that you will experience data rates of these speeds or that you will be able to engage in any data usage at any particular point in time on the System.
• In accordance with applicable regulations, we provide Wireless Priority Service (“WPS”) during national security and emergency preparedness (NS/EP) events by giving voice call priority to qualifying law enforcement and first responders. Generally, WPS has the same impact on data performance as other phone and dispatch calls.

Commercial Terms

• We respect our subscribers’ privacy. We use network traffic information for network-related purposes and do not sell that information to third parties.
• We protect certain usage-related information about the quantity, type and usage patterns called your Customer Proprietary Network Information ("CPNI") as required by federal law and FCC regulations. Our CPNI Guide is available at /privacy/cpni.
• We offer several calling plans and add-on options, with pricing information available at /service-plans and /addons.
• Service terms applicable to all plans and promotions, including but not limited to termination fees and services limitations, are available at /privacy/promodetails.
• If you have a complaint or questions, please contact Customer Support as provided at /customersupport/contact.